Shipping policy
Shipping Policy
Last Updated: July 2026
At Bellara, we are committed to providing fast, reliable and secure delivery for every order.
Please read our Shipping Policy below for important information regarding order processing, shipping times and delivery.
Order Processing
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Orders placed during weekends or public holidays will be processed on the next business day.
Delivery Time
We currently ship throughout the United Kingdom.
Estimated Delivery Time
United Kingdom: 4–6 Business Days
Please note that delivery times are estimates and may occasionally vary due to factors beyond our control, including:
-
Courier delays
-
Severe weather conditions
-
Public holidays
-
Customs inspections (where applicable)
-
High seasonal demand
Shipping Costs
Shipping costs are calculated at checkout.
From time to time, Bellara may offer free shipping promotions. Any applicable shipping offers will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive an email with your tracking details.
Please allow up to 48 hours for tracking information to become active after your shipment has been processed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Bellara cannot be held responsible for delays or failed deliveries resulting from:
-
Incorrect addresses
-
Incomplete addresses
-
Invalid postal codes
-
Incorrect contact information
If you notice an error in your shipping details, please contact us as soon as possible at:
We will do our best to update your information before your order is dispatched.
Lost Or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact our Customer Support team.
We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution where applicable.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery.
Please include:
-
Your order number
-
Photos of the damaged packaging
-
Photos of the product
This allows us to investigate the issue and provide a suitable solution as quickly as possible.
Multiple Shipments
In some cases, orders containing multiple items may be shipped separately.
If this occurs, you will receive tracking information for each shipment where available.
Delivery Delays
While we make every effort to ensure timely delivery, Bellara is not responsible for delays caused by circumstances beyond our reasonable control, including:
-
Courier service interruptions
-
Extreme weather
-
Public holidays
-
Government restrictions
-
Customs procedures
-
Other unforeseen events
Contact Us
If you have any questions regarding your shipment, please contact us.
Bellara
Email: contact@bellara.store
Phone: +44 20 7946 0551
Address:
86-90 Paul Street
London, EC2A 4NE
United Kingdom