Refund policy
Refund Policy
Last Updated: July 2026
At Bellara, customer satisfaction is our priority. We are committed to providing high-quality products and excellent customer service.
If you are not completely satisfied with your purchase, we're here to help.
90-Day Money-Back Guarantee
Every purchase from Bellara is covered by our 90-Day Money-Back Guarantee.
If you are not satisfied with your purchase for any reason, you may request a return or refund within 90 days of receiving your order, subject to the conditions outlined in this policy.
Return Eligibility
To be eligible for a return or refund:
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Your request must be submitted within 90 days of delivery.
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The item should be in good condition.
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The item should not show signs of intentional damage or misuse.
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Proof of purchase or your order number must be provided.
Please contact our Customer Support team before returning any item.
Returns sent without prior authorisation may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of products that have been heavily worn, intentionally damaged or altered after delivery.
Gift cards (if applicable) are also non-refundable.
Damaged Or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photos of the packaging (if applicable)
We will review your request and arrange an appropriate solution as quickly as possible.
How To Request A Return
To start a return, please contact us at:
Email: contact@bellara.store
Please include:
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Your full name
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Order number
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Reason for the return
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Photos if the item is damaged or defective
Our support team will provide return instructions if your request is approved.
Return Shipping
Unless the item is faulty, damaged or sent in error, customers are responsible for the cost of returning the product.
We recommend using a tracked shipping service, as Bellara cannot be responsible for returned parcels lost during transit.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Late Or Missing Refunds
If you have not received your refund after the expected processing time:
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Check your bank account again.
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Contact your credit card provider or payment provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Order Cancellations
Orders may be cancelled before they have been dispatched.
If your order has already been shipped, it cannot be cancelled. In this case, you may request a return once you have received your order, in accordance with this Refund Policy.
Exchanges
We currently replace items only if they are:
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Defective
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Damaged during delivery
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Incorrectly supplied
If you require an exchange, please contact our Customer Support team.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Bellara
Email: contact@bellara.store
Phone: +44 20 7946 0551
Address:
86-90 Paul Street
London, EC2A 4NE
United Kingdom